“What is it now?” sighed Mrs. Scoggy. “Can’t you see I’m in the middle of something? Can this wait until later? You always come at the most inopportune time. And it seems like we just had some of these so-called upgrades last semester, and I haven’t learned how to use those yet.”
“Sorry, Mrs. S. This is a required upgrade. Security-related, I’m told. It should just take a couple of minutes. But I will need to take your Faber 7.6 from you for a sec.”
“But that’s what I’m using grade these papers, dear. Can’t you take my older Faber?”
“Sorry again, but this upgrade can only be installed on a version 7 system. All your other Fabers are 6.0 or older.”
“Well, if you say so, Rita” said Mrs. Scroggy. “But hold on. How about if you leave it to me? I can do a simple upgrade, I’m sure. I’ve seen you do it lots of time.”
“No can do, and you know that Mrs. S. We’ve had this conversation before. You don’t have the correct permissions to install updates. And it’s not just you. None of the teachers do. That’s IT policy.”
I know you’re only doing your job, dear,” said Mrs. Scroggy. “I wouldn’t want you to get in trouble for me. Okay. Go ahead.”
Mrs. Scoggy hands Rita her Faber 7.6. Rita took it from her and gently laid it on one of the student desks, knelt it front of it, carefully removed the synthetic rubber from the end of the barrel and placed it on the desk. She then tilted the barrel until a small, perfectly round piece of graphite slipped out, which she then set aside. Next, she produced a small, clear plastic shell labeled Faber8.0, took off its top, and removed a replacement piece of graphite which, to the untrained eye, looked identical to the one she had just had just removed. Rita then slipped the new graphite piece into the barrel, replaced the synthetic rubber stopper, and handed the instrument back to Mrs. Scroggy.”
“There you go, Mrs. S. Faber 8.0 at your service,” said Rita.
“Thanks, I guess” she replied. “Now I can get back to my papers. But what’s this upgrade supposed to do for me that the pervious version could not?”
“I’m not really sure, Mrs. S. I’m sure they’ll go over it with you and the other teachers at a meeting or something. But you know how it is, there’s never enough professional development time. I’ll see what I can find out. Maybe there’s some documentation back in the office. I’ll send you anything I find.”
Rita packed up her things and left classroom as Mrs. Scroggy turned to the next paper on her desk. She only got as far as the second sentence before she saw it: a split infinitive. She brings her Faber 8.0 to bear on the problem, and–nothing happens. She tries again; still nothing. She puts her head in in her hands. She feels a headache coming on. Since she can’t write IT a note, she pushes back from her desk and starts a trek to their offices. It’s going to be a long day.
To hear some IT managers talk, you would think that their users, their constituents, their customers if you will can’t be trusted to even change the lead in s mechanical pencil, let alone take responsibility for maintaining a complicated device like a computer. Giving adults administrator privileges on their electronic devices would lead to chaos in the form of un-patched operating systems, out-of-date virus definitions, the installation of unapproved software applications, and disk space filled with personal photos, movies, and music. The road to IT hell is paved with good intentions and ridden upon by idiotic motorists who should have taken then bus. Responsible coffee drinkers trust professional baristas and not their sleep-deprived partners to brew their morning cup of joe.
Such IT departments fear based and control oriented, spinning worst possible scenarios as likely rather than exceptional; when the shit hits the fan, it will be their ass on the line, and all fingers will point at them. Like flight controllers who guide planes during take-off and landing they may not be piloting the craft, but they share a deep responsibility to see it liftoff and land safely. Given this, they want as much control as possible.
If K-12 schools were dealing with jets or national secrets I might forgive them such zeal, but thank goodness they are not. Yes, schools deal with sensitive and confidential information that should and must be kept secure, and networks and computers should be properly maintained. But schools are foremost places of learning and teaching and the role of IT is to facilitate rather than to encumber these ends. Given the role that technology plays in the lives of teachers and students it therefore makes sense that IT departments provide a safe haven in which its users to become self-sufficient, confident managers of digital devices. Yes, some users may screw up their computers. Some may inadvertently download a computer virus. And I can practically guarantee that many users will store personal data on their computers. But I also know that if you treat people with respect and given them responsibility that the vast majority will demonstrate that they deserve your trust , including Mrs. Scroggy.